Speech-analytics

Speech Analytics Case Studies

Success stories from some of our customers
100% Of calls monitored
8% Reduction in silent time
11% Increase in calls per agent

“Having this kind of operational analytics at the tips of your fingers is critical in today’s hyper-regulated environment for credit and collections firms.” -Jeff Simendinger, Co-Founder and COO

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Simm Associates, Inc.
14x Increase in QA efficiency
100% Call Monitoring
360° Agent Coaching Feedback

“Using Provana’s speech analytics, we were able to increase the oversight of calls from 10% to 100%, at half the cost. This has transformed our quality assurance program.” -COO, Insurance Sales Agency

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Insurance Sales Agency
8.82% Increase in Sales Conversion Rate
100% Automated Scorecards
360° Agent Coaching Feedback

“Large health insurance agency uses provana to increase sales conversion by 8.82%”

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HEALTH INSURANCE AGENCY